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GET IN TOUCH

We’d love to hear from you! Fill out the form below and we’ll get back to you soon.

Customer Service

If you have questions regarding our products and services, please fill out the inquiry form or email us directly

support@cub-golf.com

  • Order Tracking
    Your tracking info will be sent your way as soon as your order leaves our den for delivery! If you don’t spot it in your inbox, just give our customer service team a friendly growl, and we’ll help you track it down!
  • When Will I Receive My Order?
    Your order will be ready for the wild in about 1-3 business days! 🐾 That’s the time it takes our cubs to receive, pick, and pack your goodies—before they head out on their journey. This doesn't include shipping time, but don’t worry, once your order is off to the races, you'll get a separate email with tracking info! 🦁 Just a heads-up: expedited shipping only speeds up the travel time, not the packing time. And be sure to double-check your address—Cub Golf isn't responsible for deliveries to the wrong den! 🐻
  • Exchange / Return Policy
    Cub Golf products come with a 30-day exchange and return window from the day your order arrives at your den. If something isn’t quite right, we’re here to help—no grizzly hassles! Here’s the bear-y important stuff to know: Once your return makes its way back to us, give our team 7-10 business days to process it. You’ll get an email letting you know your refund is good to go! Customers are responsible for return shipping costs. For a full refund, your item needs to returned in its original condition—packaging and all—just like the day it arrived! If your item is returned within 30 days but has been used, we'll give it a careful inspection when it arrives back at our den. We’ll check out how much it’s been played with and offer a fair, discounted refund based on its condition! Got questions? Give us a growl—we’re happy to help! 🦁🐾
  • How Do I Exchange / Return An Item?
    Need to return or exchange a set of clubs? No worries—we’ve got you covered! 🦁 Just click here to get started. Include your order number, the email you used for your original order, and the size you would like to exchange for if necessary.
  • What Is Your Return Address?
    Our returns den isn’t open for direct drop-offs. All returns must go through our returns page—just click here to get started! 🐻 If a sneaky, unauthorized return label tries to make its way to us, we’ll have to send it right back to the sender—no bear hugs included! 🐾
  • Product Warranties
    All Cub Golf products come with a 30-day warranty, covering any manufacturing defects from the date your order is placed. 🐾 We’ll always stand by our products and make sure you’re taken care of! 🦁 We’re proud to deliver top-notch gear to our wild pack. If you spot any issues and need to chat about a warranty, just fill out our Contact Form and our team will be there to help! 🐻
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